Fund Transfer Terms of use

IMPS

Person to Person (P2P) and Person to Account (P2A):

Definitions

In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:

IMPS means Immediate Payment Service

NPCI means National Payment Corporation of India which manages IMPS service in India.

Bank means Equitas Small Finance Bank Limited, having its Registered Office at 4th Floor, Phase II, Spencer Plaza, No.769, Anna Salai, Chennai - 600 002, hereinafter called as Bank, (which expression shall, unless it is repugnant to the subject or context thereof, include its successors and assigns).

Customer shall mean the applicant/ remitter, holding an account with the Bank and availing InterBank/Intra-Bank Transfer facility by way of Corporate Internet/Retail Internet/Mobile Banking.

Account(s) refers to the customer's bank account(s) maintained with the Bank, to be used for payments through IMPS, in addition to regular banking operations.

IMPS Request means an unconditional IMPS instruction issued by the customer to the Bank, in form, manner and substance as the Bank may prescribe or require including Internet banking channel, to effect a transfer of funds for a sum of money expressed in Indian rupees by the Customer, to the designated account of a beneficiary in India with a scheduled bank, which shall be effected by debiting the account of the customer.

All references to singular include plural and vice versa.

All references to any gender shall include the masculine and the feminine as well as neutral gender.

Words or expressions used in these Terms of Service (Terms & Conditions), but not specifically defined herein shall have the respective meanings assigned to them by the Bank/RBI/NPCI from time to time.

Terms

To avail/ use the facility of IMPS Request, a customer shall have maintain an account with the Bank and submit to the Bank an IMPS Request. The Bank shall may, at its sole discretion, accept and process or decline such IMPS Request.

The Terms of Service (Terms & Conditions) shall be in addition to and not in derogation of the Terms of Service (Terms & Conditions) governing any account of the customer and the Terms of Service (Terms & Conditions) governing the IMPS Request, regulations, circulars, orders, notifications, press releases, instructions issued by NPCI from time to time, including the aforesaid regulations and any practices and / or policies followed by the Bank from time to time. The customer hereby acknowledges that the customer has read and understood the Regulations and agrees that the rights and obligations provided therein and in these Terms of Service (Terms & Conditions) in so far as it relates to the customer shall be binding on him/her/ it with regard to every IMPS Requests made by him/her/it.

The customer understands and agrees that availing of the facility of IMPS shall not be construed as creating any contractual or other rights with or against NPCI or any other participant in the IMPS other than the Bank.

1. The Bank shall have no obligations to any person including any beneficiary (or any person claiming under or through such beneficiary) other than the customer, for the execution of any IMPS Request. All obligations of the Bank to the customer in relation to any IMPS request shall cease upon the execution of the IMPS request.

2. Notwithstanding anything contained herein, all Terms of Service (Terms & Conditions) stipulated by the Bank in connection with the customer's accounts and conditions governing the Internet /Mobile banking service of the Bank shall continue to apply.

3. As per the RBI guidelines, the transaction credit will be effected based solely on the payee account number information as provided by remitter and the payee name particulars will not be used for the purpose of transfer.

4. Customer, while transferring funds to a beneficiary for the first time, shall add the beneficiary to his account and follow the registration and transfer process.

5. If the beneficiary details had already been added by the customer, customer shall commence the process to transfer funds by clicking on the 'Begin Payment' option and transfer funds. Customer shall check the fund transfer limits under his/her profile settings to know the IMPS transaction limits. Customer shall ensure that the amount transferred is within or equal to the daily limit set by the Bank.

6. Customer shall be able to transfer funds to any new beneficiary upto INR 5000/- for the first 30 minutes.

7. Customer must be aware that not all banks participate in Pay Instant '(IMPS)' facility and the said facility is currently available for selected banks. Bank shall not be held liable for any delays caused in crediting the beneficiary's account. Customer shall check with the beneficiary's bank for any possible inward charges for inward IMPS transactions. Customer shall also check whether the beneficiary's bank has IMPS transactions by logging on to www.npci.org.in.

8. Banks shall not be responsible for funds transferred to any unintended recipient and for retrieval of funds transferred to any unauthorized recipient.

9. Rights and Obligations of the Customer:

The customer may, subject to the regulations and the Bank's practices, issue IMPS request.
The customer shall submit the IMPS request in the prescribed format, both online and offline, which is complete in all respects. The customer shall be responsible for the accuracy of the particulars given in the request and shall indemnify the Bank against any loss arising on account of any error in his/her IMPS request. The customer shall be responsible for the accuracy of the particulars given and in case of transaction processed with incorrect details provided by customer, customer shall be liable for the loss to the Bank and Bank shall hold no liability in such cases.
Any IMPS Request executed by the Bank shall bind the customer.
The customer shall ensure availability of sufficient funds in his/ her account before initiating the IMPS request. In cases where the Bank had executed IMPS request without funds being available in the customer's account, the customer shall be bound to pay the funds so transferred together with interest and charges.
The customer agrees that the IMPS request shall become irrevocable after it is initiated by him/her.
The customer agrees that in the event of any delay in the completion of the Funds Transfer request or any loss incurred by the customer for reasons attributable to the Bank like error, and negligence on its part, then the Bank's liability shall be limited to the payment of interest at the Bank's Savings Bank rate from the date of initiation of the request till refund.
The customer shall forthwith report to the Bank any discrepancy in the execution of an IMPS Request by the Bank. The Customer agrees that, in any event, he/ she shall not be entitled to dispute the correctness of the execution of the request or the amount debited to his/her Account, after five IMPS business days from the date of the execution of IMPS request.
The customer agrees that no special circumstances shall attach to any IMPS request executed under the IMPS facility and under no circumstances the customer shall be entitled to claim any compensation in excess of the amount that is provided in clause (vi) above.
The customer agrees and understands that the IMPS request is not a negotiable instrument. It is merely an instruction to the Bank to debit the customer's Account and remit the money to the beneficiary's bank through the NPCI using IMPS., The customer agrees that the Bank shall have no obligation to any person including any beneficiary (or any person claiming under or through such beneficiary) other than the customer, for the execution of an IMPS request.
By availing of the IMPS Request facility, the customer shall be deemed to have acknowledged and accepted these Terms of Service (Terms & Conditions) and shall be binding under the process of NPCI – IMPS Scheme. The customer also agrees to enter into, make, sign, execute, deliver, acknowledge and perform any agreement, deed, writing or thing that may in the opinion of the Bank be necessary, proper and expedient for the aforesaid purpose. These Terms of Service (Terms & Conditions) will be in addition to and not in derogation of the Terms of Service (Terms & Conditions) relating to any account of the customer or the Terms of Service (Terms & Conditions) governing the Internet Banking and mobile service of the Bank availed by individuals and corporates.

10. Rights and obligations of the Bank:

The Bank shall execute an IMPS request issued by the customer duly authenticated by him/her and as verified by the security procedure, unless:

The funds available in the account of the customer are adequate to comply with the Request.
The IMPS Request is incomplete or it is not issued in the agreed form. The IMPS Request is attached with notice of any special circumstances. The Bank has reason to believe that the IMPS Request has been issued to carry out an unlawful transaction, Request cannot be executed under NPCI IMPS scheme for any other valid reasons and when the customer's account is attached under provisions of any law.

No IMPS Request received from a customer shall be binding on the Bank until the Bank has accepted it. An acknowledgement of receipt of the Request shall not be construed as binding the Bank to execute the same, other than in terms of these Terms of Service (Terms & Conditions) and the right reserved by the Bank to reject or refuse to carryout of any IMPS Request. The customer agrees that no prior or written intimation or notice of such refusal or rejection shall provided by the Bank.

11. Fees and / or Charges

The Bank shall be entitled to levy fees and / or charges for use of IMPS Request facility, which will be notified to the customer from time to time and made available on the Bank's website. The charges shall be in addition to any charges, which the NPCI may levy on any given transaction.

12. Instructions

The customer is responsible for the accuracy and authenticity of the instructions provided to the Bank and the same shall be considered to be sufficient to execute the IMPS Request. The Bank shall not be required to independently verify the instructions.
The Bank has no liability if it does not or is unable to stop or prevent the execution of any instruction revoked by the customer. Where the Bank considers the instructions to be inconsistent or contradictory, it may at its discretion either (i) seek clarification from the customer before acting on the instruction or (ii) act upon any such instruction as it thinks fit. The customer is aware that the Bank cannot stop the transaction once it is initiated.
The Bank shall not be liable for any loss or damage arising or resulting from delay in transmission, delivery or non – delivery of electronic messages, or any mistake, omission, or error in transmission or delivery thereof, or in deciphering the message from any cause whatsoever, or from its misinterpretation, or the action of the beneficiary Bank, or any act or event beyond its control.
The Bank shall not be under any obligation/ duty to assess the prudence or otherwise of any instruction. However, the Bank has the right to suspend the operations through the IMPS Request if it believes that the customer's instructions will lead to or expose the Bank to direct or indirect loss or may require an indemnity from the customer in such form, substance, and manner as it deems fit before continuing to operate the IMPS Request. All instructions issued by the customer, are the sole responsibility of the customer.

13. Disclaimer of Liability

The Bank does not hold out any warranty and makes no representation about the quality of the IMPS facility. The customer agrees and acknowledges that the Bank shall not be liable and shall in no way be held responsible for any damages whatsoever, whether such damages are direct, indirect, incidental or consequential, and irrespective of whether any claim is based on loss of revenue, interruption of business, transaction carried out by the customer and processed by the Bank, information provided or disclosed by the Bank regarding customer's accounts or any loss of any character or nature whatsoever, and whether sustained by the customer or by any other person.

The Bank shall endeavour to execute and process the transactions as proposed to be made by the customer promptly but shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law.
The Bank shall not be liable for any persons authorised or otherwise accessing the records and/ or Accounts / information through the use of IMPS facility and the customer hereby fully indemnifies and holds the Bank harmless against any action, suit, proceedings initiated against it or any loss, cost or damage incurred by it as a result thereof. The Bank shall under no circumstance, be held liable to the customer if the IMPS Facility is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of the Bank.
Illegal or improper use of the IMPS facility shall render the customer liable for payment of pecuniary charges or penalties, which the Bank may at its sole discretion, decide and/or may result in suspension of the IMPS Facility to the customer. The customer hereby also agrees to fully indemnify and hold the Bank and its subsidiaries and affiliates harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof.
All the records (including electronic records) of the Bank generated by the transactions arising out of the use of the IMPS facility, including the time of the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transaction. For the protection of both the parties, and as a tool to correct misunderstandings, the customer understands, agrees and authorises the Bank, at its discretion, and without further prior notice to the customer, to monitor and record any or all communications, whether oral or electronic between the customer and the Bank and any of its employees or agents or instruction provided by the customer to the Bank.
The Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the IMPS Facility.

14. Indemnity

The customer agrees, at his/ her/ their own expense, to indemnify, defend and hold harmless the Bank and any of their directors, employees, representatives and / or agents against any claim, suit, action or other proceedings brought against them by a third party, to the extent that such claim, suit, action or other proceedings brought against such person is based on or arises in connection with any action of the customer, including but not limited to:

any violation of the Terms of Service (Terms & Conditions) by the customer;
any use of the IMPS Facility by the customer;
any misrepresentation or breach of representation or warranty made by the customer contained herein;
any breach of any covenant or obligation to be performed by the customer hereunder;

The customer agrees to pay any and all costs, damages and expenses, including, but not limited to, attorneys' fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, and action or proceeding attributable to any such claim. The customer hereby agrees that under all circumstances, the Bank's aggregate liability for claims relating to the IMPS facility, whether for breach or in tort shall be limited to the transaction charges / fees paid by the client for the service, excluding any amount paid towards transactions.

15. Assignment

The Bank shall be entitled to sell, assign or transfer its right and obligations under this Agreement to any person of Bank's choice in whole or in part and in such manner and on such Terms of Service (Terms & Conditions) as the Bank may decide. Any such sale, assignment or transfer shall conclusively bind the customer and all other concerned persons.

The customer, its successors and assigns are bound by the terms of this Agreement. However, the customer shall not be entitled to transfer or assign any of its rights and obligations under this Agreement.

16. Reversals / Refund

Customer is confirms to be aware that if the status of the transaction so initiated, is shown as not available/pending and the amount is debited from his/her account,, as per NPCI guidelines reversal of funds in his/her account or credit to beneficiary's account shall take a minimum of two days. In case of non-receipt of funds even after 2 days, customer shall call or write to the Bank with the following details:

RRN (Transaction Reference Number)
Date of transaction
Amount of transaction
Remitter Bank Name
Beneficiary Bank Name

17. General Conditions

The Terms of Service (Terms & Conditions) and/or the operations in the Account(s) maintained by the customer with the Bank and the usage of IMPS facility shall be governed by the laws of India. Any legal action or proceedings arising out of these Terms of Service (Terms & Conditions) or in relation to the IMPS facility shall be brought in the courts or tribunals at Chennai in India. The Bank may, however, in their absolute discretion commence any legal action or proceedings arising out of these Terms of Service (Terms & Conditions) in any other court, tribunal or other appropriate forum, and the customer hereby consents to that jurisdiction.

The Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the account to the extent of all outstanding dues, whatsoever, arising as a result of the IMPS facility extended to and/ or used by the customer.
The customer agrees and understands that NPCI may terminate, modify, assign the provisions of their IMPS facility and the customer shall abide by the same.
The customer agrees and undertakes that the Bank's IMPS facility will not be used for illegal or money laundering activity.
The Bank also has the absolute discretion to amend or supplement any of the Terms of Service (Terms & Conditions) as stated herein at any time. The Terms of Service (Terms & Conditions) , as modified from time to time , and as made available on the Bank's portal will be applicable to all IMPS Requests submitted thereafter, and by using the services after any such modification made by the Bank, the customer shall be deemed to have accepted the modified Terms of Service (Terms & Conditions).
Notices under these Terms of Service (Terms & Conditions) to the customer may be given through electronic mail or Bank's website www.equitasbank.com or Bank's mobile Banking Application or to its Corporate Office address as set out hereinabove. Such notices will have the same effect as a notice served individually to each customer.
Any provision of these Terms of Service (Terms & Conditions), which is prohibited or unenforceable in any jurisdiction, shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms of Service (Terms & Conditions) or affect such provision in any other jurisdiction.

18. Sharing of Information

The customer irrevocably and unconditionally authorizes the Bank to access all the customer's accounts and records for the purpose of providing the IMPS facility. The customer agrees that the Bank may hold and process his/her personal information and all other information concerning IMPS requests and / or information concerning his/her account(s) on computer or otherwise in connection with the IMPS facility as well as for analysis, credit scoring, marketing etc.

19. Customer Support:

For any issues related to services and charges, customer may call or write to us with relevant transaction details. Refer contact us page for our toll free number and email id.

Safe and Responsible Banking Usage Guidelines

Whether it is Mobile banking or internet banking, withdrawal from the branch or the ATM, one needs to take care and observe some basic precautions to ensure a safe banking experience. We, at Equitas Small Finance Bank (ESFB) believe in the practice of Safe Banking. It begins with making sure that your contact details are updated in our database so that the alerts don't go unintended recipients. In case you are travelling overseas, ensure that your email ID is registered with the bank.

List of Do's and Don'ts:

Beware of fraudsters who target you through calls/ SMS/ Emails under the pretext of updating your KYC details as your account/card is blocked, availing an increased credit card limit, earning cashback points/rewards or availing a loan/top-up on a loan.

Do not fall prey to such scams.

Here are the DO's and DON'Ts to protect yourself and stay safe online:

Do's

Always visit the official website for the Bank's contact details
Always keep your contact details updated with the bank and subscribe to get transaction alerts
Install genuine anti-virus and anti-malware software on your computer/mobile and keep it up- to-date
Keep your password strong and unique
Turn off your browser's autocomplete settings to avoid storing your card number, passwords or any other personal/sensitive information
Be careful before downloading any apps from Play Store or App Store
Look for the padlock sign or https in the status bar of your web browser while transacting
Always look out for spelling errors in messages that ask to share sensitive details, as they will help you identify the fakes.

Don'ts

Never share sensitive details like PIN, passwords, OTP or card details with anyone
Avoid using public Wi-Fi or free VPN/public computers while accessing your Bank account
Do not click on links received from unknown sources/sender IDs
Stay away from commonly used passwords like 123456, Names, Birthday etc.
Avoid writing your Banking password anywhere and saving it on browsers
Do not download remote sharing apps e.g. Anydesk
Do not scan a QR code or enter a PIN or OTP to receive money through UPI
Do not take help from strangers at the ATM

Remember:

ESFB or its employees/representatives will never ask for your personal account information.

1. Password Protection

Hackers are aware that people use the same or similar passwords for multiple accounts. If your banking password, Amazon password, and email password are the same, then a vulnerability in one site can put others at risk.

What makes a password easy to guess?

Once hackers acquire a list of email addresses from a data breach, they already have a good start. From there, they simply have to pick a website of their choice and try the enlisted emails with the most popular passwords. There are chances of getting into quite a few accounts.

To avoid your account from getting hacked, here's a list of worst passwords you should avoid:

Avoid using 123456, the most common of all passwords.
Switching a letter to a symbol like p@ssw0rd! too is an obvious trick that hackers know. Password cracking programs contain every type of these combinations in every language.
Use something obscure and avoid using names of your favourite sports team or pop culture references.
Using single words like sunshine or monkey and adding a number or punctuation at the end, doesn't make for a strong password. Instead, use a phrase or sentence to make your password stronger.
Avoid using common patters like 111111, abc123 or 654321.

What makes a password strong?

Combining unrelated words.
Using an entire phrase and changing some of the letters to special letters and numbers.
Use a combination of upper and lower case letters, symbols and numbers.
The longer your password, the stronger it is.
Use different passwords for every account.

2. Debit Cards

Here are a few ‘Dos and Don'ts', which will help you to avoid debit and credit cards frauds and enjoy a safe and hassle-free banking experience.

Dos

Upon receiving the welcome kit, ensure that the envelope is sealed. If there is any hint of tampering, contact the bank immediately.
Immediately sign on the reverse of the card.
Change the PIN of the card after receiving it. Ideally, do so every six months for complete protection.
Keep your cards safely. In the case of loss or theft, immediately inform the bank.
After receiving a new or upgraded card, discard the old one by cutting it diagonally.
It is advisable to change the PIN after an overseas trip.
Try and memorise your PIN instead of writing it anywhere.
Avoid using physical keyboards and preferably use Virtual Keypad (show image) to input your credentials in your lap top or mobile.
Be careful while entering your PIN anywhere – ATM, card machines, etc.
Update your email and phone number for constant alerts on any card activity. Keep an eye on your transactions and purchases and report any unusual transactions to the bank immediately.
Make sure that you have the 3D secure for your cards, in the form of Verified by Visa (VbV) or Mastercard Secure Code (MCSC). This is a mandate for online transactions now and all ESFB cards have it.
Always check the url of the website to make sure that it is a secure one before making the payment. Quick check: make sure there is a lock icon (https://show lock symbol) on your browser, which indicates that the website is using an encryption technology while transmitting sensitive data. On clicking the lock you can see the digital certificate and other details related to the website. Proceed only if such verification is available
Check the url of sites if it displays the IP address or numerical address instead of domain name as such sites are likely to not be a genuine site.

Don'ts

Remember that Equitas Small Finance Bank will never ask you for details such as a copy of the front and back of your card.
If anyone claims to be a bank representative and asks for your card, do not hand it over.
Never share your card details like card number, expiry, CVV, PIN or OTP with anyone, even if they claim to be bank officials.
Do not saving your card details on online merchant websites.
Never enter your details on emails with input fields asking for your cards details, ATM PIN, CVV, UPI PIN etc
Avoid using your cards on unauthorised payment gateways such as those of gaming websites, pornography websites, lottery, gambling, and more.
Never sign a blank application form with the promise of it being filled later on by the bank representative.

3. UPI

Do's:

Download UPI application through valid platforms i.e. Google Play store etc.
Register for mobile banking through your base branch/net banking/UPI.
Make sure you login and initiate UPI transaction in complete privacy.
After completing transaction, make sure you logged out of application successfully.
For every transaction, you will receive sms alert to your registered mobile number. If you find any unauthorized UPI transaction in your account, please take up with your branch immediately.
In case of any failed transactions, please take up with escalation matrix provided on website and application.
Change your UPI application password and UPI PIN / MPIN frequently.
In case of unauthorized access of your mobile banking/UPI, please de register immediately through ATM / internet banking / base branch (or please contact our Contact Centre).
In case your mobile phone is lost / stolen, please de register your mobile banking immediately through Base branch / Net banking / ATM / contact center.
In case your mobile banking / mobile number is de registered / deactivated without your request or you get a call in this regard, somebody may be trying to get a duplicate SIM/ steal your credentials like mPIN / OTP (One time password), etc. In this case, please contact your base branch immediately.

Don'ts:

Please do not share your passwords / do not store it in your Mobile handset.
Never let anyone see you entering your application password or UPI PIN / MPIN
Never use application/ UPI PIN / MPIN that can be easily guessed Ex: 1111/2222/1234/ Birth year, mobile number/telephone number.
Don't install and use UPI application in someone else device.
Equitas bank does not make calls / emails, asking for your UPI / Mobile banking passwords. If any caller pretends to be from our Bank / Contact Centre, please do not entertain such requests as they are fraudulent entities.
Never carry your registered SIM card and debit card together, as there is a risk of losing both of them, which may enable anybody gaining access to your account.

NEFT / RTGS:

1. Customer represents that he/she has read and understood the contents of Disclaimer, Privacy Policy and online security tips available on the Equitas SFB website.

2. Equitas SFB shall not be liable for any incomplete information provided by the customer while transferring funds through online NEFT/RTGS on their own using Equitas SFB internet banking facility or Mobile Banking or through Assisted Channels like Business Correspondents.

3. The instructions issued for online fund transfer under NEFT/RTGS facility shall be irrevocable and the customer understands that he/ she shall not be entitled to revoke / cancel the same under any circumstances after initiating the transfer. Initiation means - after the customer enters the OTP and confirms the same.

4. Customer alone is responsible for the correctness of all information pertaining to the Beneficiary and the Transaction. The customer confirms that it is aware that Equitas SFB will not be in a position to verify such information regarding the Beneficiary.

5. RTGS and NEFT facility will be provided as per the below mentioned timings :-

NEFT & RTGS: 24*7*365 Days

6. The actual time taken to credit the account of the beneficiary depends on the time taken by the Payee's Bank and Equitas SFB shall not be responsible or liable for any delay in this regard.

7. Banks shall not be responsible for funds transferred to any unintended recipient and for retrieval of funds transferred to any unauthorized recipient.

8. The minimum amount of funds that can be transferred using NEFT online per customer ID per day is Rs.1.00 and the maximum amount per customer ID per day is Rs 5,00,000.

9. The minimum amount of funds that can be transferred using RTGS online per customer ID per day is Rs.2,00,000 and the maximum amount of funds per customer ID per day is Rs.10,00,000.

10. However in Mobile Banking, combined limit of NEFT, RTGS, IMPS and other kind of transfers is Rs.10,00,000/- per day.

11. In case of any failure of transaction for the reasons like server connectivity, time out, system downtime etc., the amount involved under such transfers will be restored to the account originally debited. Equitas SFB shall not be held liable for delay in getting the credits under the failed transactions nor such failure shall be termed as deficiency of service.

12. Customer shall maintain confidentiality regarding his/her User Id and Password and shall not divulge his/her User ID and password to any person or allow anybody to access his/her account using his/her User ID and Password. Customer shall, after every use, logout from the system. As an abundant caution, Customer may avoid using PCs with public access and shall not leave the computer unattended during a valid session. Equitas SFB is neither liable nor responsible for any loss sustained by the customer due to non-compliance of this condition.

13. Customer agrees to the timings and cost associated with NEFT and RTGS transactions as mentioned in Equitas SFB's website and authorizes Equitas SFB to debit his/her account towards payment of service charges.

14. Bank reserves the right to change/modify the timings, charges, limits etc. or any process/procedures from time to time.

15. All transactions are executed by a two factor authentication involving login password and One Time password generated to the registered mobile number and email address of the customer.

16. Transactions initiated through digital mode like NEFT and RTGS cannot be cancelled discontinued, or stopped.

17. Fees and / or Charges :-

Customer agrees to the fees and/or charges stipulated by Equitas SFB on its website for the transactions carried out using Internet and mobile banking facility and such fees and/or charges are liable to change, at the discretion of Equitas SFB. The said fee or charges shall be in addition to any charges, which the RBI may levy on any given transaction.
The Bank at its discretion may waive the levy of fees and/ or charges during such period as it may decide.

18. Customer Support:

For any issues related to services and charges, customer may call or write to us with relevant transaction details. Refer contact us page for our toll free number and email id.

Safe and Responsible Banking Usage Guidelines

List of Do's and Don'ts:

Do not fall prey to such scams.

Here are the DO's and DON'Ts to protect yourself and stay safe online:

Do's

Always visit the official website for the Bank's contact details
Always keep your contact details updated with the bank and subscribe to get transaction alerts
Install genuine anti-virus and anti-malware software on your computer/mobile and keep it up- to-date
Keep your password strong and unique
Turn off your browser's autocomplete settings to avoid storing your card number, passwords or any other personal/sensitive information
Be careful before downloading any apps from Play Store or App Store
Look for the padlock sign or https in the status bar of your web browser while transacting
Always look out for spelling errors in messages that ask to share sensitive details, as they will help you identify the fakes.

Don'ts

Never share sensitive details like PIN, passwords, OTP or card details with anyone
Avoid using public Wi-Fi or free VPN/public computers while accessing your Bank account
Do not click on links received from unknown sources/sender IDs
Stay away from commonly used passwords like 123456, Names, Birthday etc.
Avoid writing your Banking password anywhere and saving it on browsers
Do not download remote sharing apps e.g. Anydesk
Do not scan a QR code or enter a PIN or OTP to receive money through UPI
Do not take help from strangers at the ATM

Remember:

ESFB or its employees/representatives will never ask for your personal account information.

1. Password Protection

What makes a password easy to guess?

To avoid your account from getting hacked, here's a list of worst passwords you should avoid:

Avoid using 123456, the most common of all passwords.
Switching a letter to a symbol like p@ssw0rd! too is an obvious trick that hackers know. Password cracking programs contain every type of these combinations in every language.
Use something obscure and avoid using names of your favourite sports team or pop culture references.
Using single words like sunshine or monkey and adding a number or punctuation at the end, doesn't make for a strong password. Instead, use a phrase or sentence to make your password stronger.
Avoid using common patters like 111111, abc123 or 654321.

What makes a password strong?

Combining unrelated words.
Using an entire phrase and changing some of the letters to special letters and numbers.
Use a combination of upper and lower case letters, symbols and numbers.
The longer your password, the stronger it is.
Use different passwords for every account.

2. Debit Cards

Here are a few 'Dos and Don'ts', which will help you to avoid debit and credit cards frauds and enjoy a safe and hassle-free banking experience.

Dos

Upon receiving the welcome kit, ensure that the envelope is sealed. If there is any hint of tampering, contact the bank immediately
Immediately sign on the reverse of the card.
Change the PIN of the card after receiving it. Ideally, do so every six months for complete protection.
Keep your cards safely. In the case of loss or theft, immediately inform the bank.
After receiving a new or upgraded card, discard the old one by cutting it diagonally.
It is advisable to change the PIN after an overseas trip.
Try and memorise your PIN instead of writing it anywhere.
Avoid using physical keyboards and preferably use Virtual Keypad (show image) to input your credentials in your lap top or mobile.
Be careful while entering your PIN anywhere ' ATM, card machines, etc.
Update your email and phone number for constant alerts on any card activity. Keep an eye on your transactions and purchases and report any unusual transactions to the bank immediately.
Make sure that you have the 3D secure for your cards, in the form of Verified by Visa (VbV) or Mastercard Secure Code (MCSC). This is a mandate for online transactions now and all ESFB cards have it.
Always check the url of the website to make sure that it is a secure one before making the payment. Quick check: make sure there is a lock icon (https://show lock symbol) on your browser, which indicates that the website is using an encryption technology while transmitting sensitive data. On clicking the lock you can see the digital certificate and other details related to the website. Proceed only if such verification is available
Check the url of sites if it displays the IP address or numerical address instead of domain name as such sites are likely to not be a genuine site.

Don'ts

Remember that Equitas Small Finance Bank will never ask you for details such as a copy of the front and back of your card.
If anyone claims to be a bank representative and asks for your card, do not hand it over.
Never share your card details like card number, expiry, CVV, PIN or OTP with anyone, even if they claim to be bank officials.
Do not saving your card details on online merchant websites.
Never enter your details on emails with input fields asking for your cards details, ATM PIN, CVV, UPI PIN etc
Avoid using your cards on unauthorised payment gateways such as those of gaming websites, pornography websites, lottery, gambling, and more.
Never sign a blank application form with the promise of it being filled later on by the bank representative.

3. UPI

Do's:

Download UPI application through valid platforms i.e. Google Play store etc.
Register for mobile banking through your base branch/net banking/UPI.
Make sure you login and initiate UPI transaction in complete privacy.
After completing transaction, make sure you logged out of application successfully.
For every transaction, you will receive sms alert to your registered mobile number. If you find any unauthorized UPI transaction in your account, please take up with your branch immediately.
In case of any failed transactions, please take up with escalation matrix provided on website and application
In case of unauthorized access of your mobile banking/UPI, please de register immediately through ATM / internet banking / base branch (or please contact our Contact Centre).
In case your mobile phone is lost / stolen, please de register your mobile banking immediately through Base branch / Net banking / ATM / contact center.
In case your mobile banking / mobile number is de registered / deactivated without your request or you get a call in this regard, somebody may be trying to get a duplicate SIM/ steal your credentials like mPIN / OTP (One time password), etc. In this case, please contact your base branch immediately.

Don'ts:

Please do not share your passwords / do not store it in your Mobile handset.
Never let anyone see you entering your application password or UPI PIN / MPIN
Never use application/ UPI PIN / MPIN that can be easily guessed Ex: 1111/2222/1234/ Birth year, mobile number/telephone number.
Don't install and use UPI application in someone else device.
Equitas bank does not make calls / emails, asking for your UPI / Mobile banking passwords. If any caller pretends to be from our Bank / Contact Centre, please do not entertain such requests as they are fraudulent entities.
Never carry your registered SIM card and debit card together, as there is a risk of losing both of them, which may enable anybody gaining access to your account.

Terms of Use - Fund Transfer

IMPS

Definitions

Terms

Safe and Responsible Banking Usage Guidelines

List of Do's and Don'ts:

Do's

Don'ts

Remember:

1. Password Protection

What makes a password easy to guess?

What makes a password strong?

2. Debit Cards

Dos

Don'ts

3. UPI

Do's:

Don'ts:

NEFT / RTGS:

Safe and Responsible Banking Usage Guidelines

List of Do's and Don'ts:

Do's

Don'ts

Remember:

1. Password Protection

What makes a password easy to guess?

What makes a password strong?

2. Debit Cards

Dos

Don'ts

3. UPI

Do's:

Don'ts: