Your savings account is powered by Equitas Small Finance Bank. This is an RBI-licensed bank and your money here is insured up to INR 5 lakh. This gets covered under the DICGC which is a wholly-owned subsidiary of the RBI.
All resident Indians above the age of 18 years can sign up for a ZenPro Account.
As per our policy, if you hold an existing savings account with Equitas Small Finance Bank, we cannot extend a ZenPro Account to you.
ZenPRO is only available for Android users. You can download our mobile application from Google Play Store and follow the instructions laid out to open an account.
After installing our ZenPro Mobile Application, you can schedule an appointment for the completion of biometric verification. Once you complete this, our partner’s representative will visit your address as per your preferred time slot. You can also reschedule a Biometric KYC appointment according to your convenience through our application.
There is no minimum balance requirement for this account. It is a zero minimum balance and a zero maintenance fees account.
Please use the mobile number that is linked with your Aadhar number and ensure that your phone has the same sim installed for instant verification and updates.
Your parents' names, marital status and income, employment status, PAN, Aadhar, full name, nominee, current address. are some of the details you will have to disclose while opening a ZenPro Account with us.
This data will be used in the future to provide a customised experience - we aim to personalise our offerings based on the nature of your employment and income. This information is not shared with any third party.
No physical documents are needed. Your PAN & Aadhaar number is enough. An OTP will be sent to your Aadhaar-registered phone number. Once you complete the address verification and biometric verification, you’ll have a full KYC account.
You'll need to enter the OTP sent to your Aadhaar registered number to verify your identity. If you have access to the phone number linked to your Aadhaar, you're good to go!
If a bank account is opened using Aadhaar OTP, it is referred to as a 'minimum KYC' account. As per RBI Rules, you cannot have 2 Half-KYC accounts at any time. Please complete the Full KYC procedure to continue.
If you’re not comfortable sharing your aadhar number, you can use VID. The VID number is a 16-digit number (vs. 12-digit Aadhaar number) and can be generated by visiting this website: https://resident.uidai.gov.in/vid-generation
Please check the messages sent to your registered Aadhaar number. If you haven't received it, please try again after sometime.
You can add only one Nominee.
You can skip adding a nominee while onboarding, though we would highly encourage you to add a nominee. This will ensure the nominee becomes the rightful owner of the deposit available in the account under unfortunate circumstances. Be sure to enter accurate information here, and choose someone you trust to be your nominee. Additionally, if you do not add nominee details while onboarding, you'll have to visit the nearest Equitas Small Finance Bank branch to add a nominee later.
Yes, you can choose ‘others’ in the options provided and enter their details.
If your nominee is a Minor then you will be required to add their Guardian's details as well.
No, the Account Holder and Nominee cannot be the same.
Your bank balance will reflect under Total Savings Balance. If the balance reflected in the RupeeZen app is incorrect, please refresh your screen. Your total account balance will be displayed on your home screen.
Auto debit is a feature RupeeZen offers to its customers where the money to be saved in a goal will be directly debited from your regular transaction account and saved towards your goals without any hassle. RupeeZen will only debit the amount due towards your goals on the due date. Auto debit can be activated from your home screen and profile screen.
Auto debit can be activated from the home screen and profile screen. You can activate it using your UPI ID or Debit Card details.
Please go to the profile screen and use the Auto Debit toggle to turn off Auto Debit. Please note that it takes 24hrs to completely turn off Auto Debit.
RupeeZen will only debit the amount due towards your goals on the due date.
The Auto Debit feature is set-up once and allows customers a maximum withdrawal of 5 times the goal savings. This helps prevent us from having to reinitiate another auto debit in case you increase your goal saving amount in future. RupeeZen will auto debit only to the limit of total due in goals.
Yes, you have the option to pause the goals at any point. Please note that the change will take 24 hrs to reflect.
It takes a maximum of 36 hrs for the amount to reflect in your goals.
Your rewards will be credited to your Zenpro account within 48 hrs of achieving the streak.
Use referral flow in the app to send details and refer your friends and family to get INR 150 as referral bonus once they open an account.
Goals are any use case for the customer where he/she wants to save money for a future commitment or for having cash for a future use case. You can set up a goal if you want to save money for a future commitment like buying a mobile phone, saving for your child’s school fees or putting aside money for safety.
There are two types of goals:
Goal with Target – Customer has a predefined value to be saved by a particular date - E.g. if you want to save Rs. 10,000 in the next 3 months to pay your child’s school fees.
Goal without Target – This goal can be used if you just want to save some money at a certain frequency without a specific target amount and/or date. E.g. saving Rs. 500 every week for safety.
First, determine the type of goal and follow the instructions on screen to set up a goal. You can select from the goals we have listed or choose ‘others’ and set your goal.
Yes, since your details are protected by OTP, you will need to fetch them each time you would like to view them.
You can change your limits using the ZenPro mobile app.
ZenPro Virtual Card comes pre-activated! You can access your VC under the Profile section.
Aadhar and PAN card.
If a partner has set up the account for you, they will add in their code so RupeeZen will know the origination of that account.
You can visit the nearest branch and complete this procedure.
Please use the Virtual card/Physical card and generate a UPI ID via any TPAP like Google pay/Phonepe/BHIM/ Paytm.
Please use the ‘manage my card’ section in the virtual card section to lock/ unlock it. Alternatively, call our customer service.
You can add any number of payees under the wallet tab and initiate a beneficiary transfer at any time.
If a NEFT/IMPS/UPI transfer has failed, please note that the amount will be refunded to the account in 36 hours.
You will receive a monthly statement on your registered email ID.
Transfer limits apply to an account depending on KYC completion so please ensure you are within the limits. If it’s a technical issue, please try again sometime for the transfer to go through.
The amount that can be added using the "Add" option depends on the UPI limits set by the bank from where you are transferring money.
1) What are the limits on the number of transactions in a half KYC account?
| Time Period | No. of Transactions (per day) |
|---|---|
| Within 72 hours of account opening | 5 Transfers |
| Post 72 hours of account opening | 10 Transfers |
2) Is there a limit on the transfer amount in a half KYC account?
| Time Period | Amount (per day) |
|---|---|
| Within 72 hours of account opening | INR 2000 |
| Post 72 hours of account opening | INR 5000 |
3) Is there a monthly limit on withdrawal amount in a half KYC account?
The maximum amount that can be withdrawn in a month in a half KYC account is Rs.20,000.
4) What are the daily limits across the mode of payments in a Full- KYC account?
| Mode of Payment | Amount |
|---|---|
| IMPS | INR 1 - INR 5,00,000 |
| NEFT | INR 1 - INR 5,00,000 |
| Internal - Within Equitas | INR 1 - INR 5,00,000 |
| RTGS | INR 2,00,000 - INR 5,00,000 |
*total transfer limit across all modes is INR 10,00,000
5) What are the transfer limits for a new payee?
| Time Period | Amount |
|---|---|
| Within 30 minutes of adding beneficiary | INR 5000 |
| Within 24 hours of adding beneficiary | INR 25,000 |
| Within 48 hours of adding beneficiary | INR 50,000 |
6) What's the amount that can be transferred without adding a beneficiary?
Upto Rs 20,000 can be transferred without adding a beneficiary.
7) Is there a restriction on account balance and total credits in Half-KYC accounts?
Upto Rs 20,000 can be transferred without adding a beneficiary.
8) What are the interest rates for the ZenPro Account?
Please note that the interest will be calculated on the daily closing balance of the account and be paid on a quarterly basis by direct credit in the savings account.
*Slabs Rates are applicable on the incremental amount based on the closing balance.
| Daily Closing Balance | Rate Slab |
|---|---|
| Upto INR 1 Lakh | 3.50% |
| Above INR 1 Lakh - Upto INR 5 Lakhs | 5.25% |
| Above INR 5 Lakhs - Upto INR 2 Crores | 7.00% |
| Above 2 crores | 5.50% |
9) What are the fees and charges associated with the ZenPro Account?
*For more details on the schedule of charges, please visit – www.(Placeholder).com
For a Half- KYC Account -
| Purpose | Charges |
|---|---|
| Account Opening Charges | NIL |
| Maintenance Charges | NIL |
| Withdrawal taxations at metro locations (Other Bank ATMs) | 3 taxations a month |
| Debit Card Cash Withdrawal taxations at non-metro locations (Other Bank ATMs) | NA |
| Charges beyond free limits of ATM withdrawals | NA |
| Rupay/VISA Classic (Charges for issuance, annual fees, reissuance) | NA |
| IMPS Outward - per day limit of INR 2 Lakhs | Free |
| RTGS and NEFT Outward | Free |
For a Full-KYC Account -
| Purpose | Charges |
|---|---|
| Account Opening Charges | NIL |
| Maintenance Charges | NIL |
| Withdrawal taxations at metro locations (Other Bank ATMs) | Only virtual debit card issued - 5 taxations per month |
| Debit Card Cash Withdrawal taxations at non-metro locations (Other Bank ATMs) | |
| Charges beyond free limits of ATM withdrawals | Only virtual debit card issued - INR 20 per taxation |
| Rupay/VISA Classic (Charges for issuance, annual fees, reissuance) | INR 100 |
| IMPS Outward - per day limit of INR 5 Lakhs | Free |
| RTGS Outward | INR 2 Lakhs - INR 5 Lakhs - 20 Above INR 5 Lakhs - 40 |
| NEFT Outward |
Upto INR 10,000 - 2.25 From INR 10,001 - INR 1 Lakh - 4.5 From INR 1 Lakh to INR 2 Lakhs - 14.5 Above INR 2 Lakhs - 24.5 |
Please use the number associated with the bank and bank account you are selecting while signing up.
Please use the number associated with the bank and bank account you are selecting while signing up.
You can only select 1 bank for registration. In case you have multiple bank accounts, we suggest you register with the bank account where you get regular credits and the one you would like to use for savings.
RupeeZen does not need account details for fetching balance. Please add your UPI details and Bank details (if necessary) for rewards credit in the profile section.
Please try refreshing the screen or try after a while to view your balance.
Please make sure you have added your UPI ID/account details in the profile screen so we can credit the rewards. Rewards are credited within 48 hours of achieving the streak.
Total account balance = Wallet balance + Total Goal Savings balance. This reflects on the home screen of the app.
Wallet balance is the amount in your account which is not saved in any goals. We suggest you maintain sufficient balance in your wallet to avoid missing any payment due towards your goals.
Total Goal Savings balance is the sum total of amounts saved in your goals.
A streak is 5 timely savings towards your goal as per your goal frequency.
1 streak = 5 timely savings towards a goal without missing any. If you have 2 goals, the current streak will advance by 1 everyday. Please note that pausing, breaking, growing and deleting will not impact a streak.
For every streak achieved, you will get a 1% reward on the total amount saved as part of the successfully completed streak. Reward is 1% for every streak achieved. Customers having more than 1 goal will get 1% of their Goal saving in that particular streak.
The reward amount is capped at INR 250 per month, per customer.
Yes, missing a saving goal will break the current streak and the count will be reset to zero. Avoid missing a goal and continue to enjoy your rewards for saving on time!
If you achieve all your goals in the middle of a running streak, we give you 30 days to set up a new goal and continue your streak.
1% of 5 consecutive saving amounts towards your goals is how we calculate your rewards.
If you save a minimum of INR 300 in a streak and achieve it, you are eligible for the lucky draw.
Yes, you can edit the target amount and date.
Currently we offer Daily, weekly, Bi weekly and monthly frequencies. Other frequencies are not allowed at this point.
This feature will prompt you to add an amount you want to grow the goal with. You should have sufficient balance in your wallet to grow a goal. You can add extra money to an existing goal by clicking “Grow”. You can grow a goal by clicking on grow if you want to save beyond the savings frequency amount.
You can break a goal by clicking “Break” and select an amount you want to transfer out of the saved amount. The amount will get added to the wallet balance.
You can pause saving in a goal by clicking “Pause”. The same can be resumed by clicking “Resume”
Pro & Classic - Please ensure there’s sufficient balance in your wallet before the due date.
You can always “Grow” the goal by the missed payment amount to get it back on track. To use the Grow feature, ensure your wallet has sufficient balance.
Yes, you can delete a goal at any time and the savings in that goal will be moved to your wallet.
Allocation happens at 12 Noon on the day the goal saving is due.
The goal is either marked as “Goal Achieved” or “Goal Not Achieved” based on the amount saved. The saved amount automatically gets transferred to the wallet on the evening of the target date.
All the past transactions including missed payments, break and grow transactions can be accessed by clicking the “Transactions” button in the goal details screen.
In such a case, the app automatically breaks the existing goals. Any amount more than the wallet balance is reduced from the goal savings.
Recent transactions can be viewed in the Wallet tab and you can customise the view by the date range of your choice.
Biometric completion and limit revision should reflect within 24 hrs.
Yes, you can add money but there is a 1lakh account balance and 2lakh sum of credits in a year restriction in a Half-KYC account.
There is no minimum amount applicable to transactions. However, your loading limits are set at ₹1,00,000 until you complete your Biometric KYC.
No.60, Skyline Estate, 3rd Cross, 1st Main Road, Horamavu, Bengaluru - 560043
Email – help@rupeezen.com
RupeeZen is the trade name of Valuesurge Private limited.